Email verification not arriving?
Check your spam folder first. If it is still missing, reply to our team — we can verify your account manually within minutes.
Email support →We are here to help
Most issues are fixed within a few hours. Email us directly and a real human will reply.
Direct contact
hello@twigest.comAverage response time: under 6 hours on weekdays.
Common issues
Trouble upgrading or paying?
Paddle handles all billing as our merchant of record. If checkout fails, send us a screenshot and we will sort it out the same day.
Email billing help →Test notification failing?
Make sure the channel is enabled and the address is correct. Email tests can take up to 60 seconds to arrive.
Open channels →Can I get a refund?
Yes — within 30 days, no questions asked. Read our refund policy or just reply to your invoice email.
Read refund policy →Looking for documentation? See our FAQ or how Twigest works.