Email verification not arriving?
Check your spam folder first. If it is still missing, email us from the address you signed up with and we will take a look.
Email support →We are here to help
Email us at hello@twigest.com and we will get back to you as soon as we can.
Direct contact
hello@twigest.comEmail is the only support channel - no phone or chat.
Common questions
A source will not add?
RSS and Atom feeds have to be public, and YouTube sources need a public channel URL. If a feed keeps failing, send us the URL and we will check what the reader sees.
Open Sources →Questions about the Newsletter Inbox?
Use your private Twigest address when you subscribe, or forward issues you already receive. The inbox is optional: your digest works without it.
Open Newsletter Inbox →Digest not arriving?
Check that at least one source is added, delivery is enabled, and the frequency and time match your time zone. Email us if it still does not arrive.
Open Settings →Telegram or Slack not working?
Make sure the channel is enabled and the saved chat ID or webhook is correct. A test notification can take up to a minute to arrive.
Open delivery settings →Trouble upgrading or paying?
Paddle handles all billing as our merchant of record. If checkout fails, send us a screenshot and we will look into it.
Email billing help →Can I get a refund?
Yes - within 14 days, no questions asked. Read our refund policy or email hello@twigest.com.
Read refund policy →How to get a useful answer faster
Include three things in your email: the address on your Twigest account, the action you were trying to take, and any error message or screenshot you saw. That is usually enough to answer in the first reply.
Write to hello@twigest.com.
What we can help with
Signup and email verification, adding sources (X accounts and keywords, RSS or Atom feeds, YouTube channels, Newsletter Inbox), digest generation and delivery, schedule and time zone, Telegram and Slack delivery, billing, refunds and cancellations.
Twigest is a scheduled briefing service, not a real-time alerting tool, and support cannot add new source types on request. For anything outside the list above, email us and we will tell you plainly whether it is something we can do.
Response times
We cannot promise a fixed response time. Email is the fastest route and we reply as soon as we can.
For product feedback, use the same address. We read every message.
Looking for documentation? See our FAQ or how Twigest works.