Refund Policy
Last updated: September 8, 2026
1. Overview
We want you to be satisfied with Twigest. This Refund Policy outlines when and how you can request a refund for paid subscriptions, including Starter, Pro, and existing Business or Agency subscriptions. Twigest is a fully automated digital service - no human-driven services are involved. All payments are processed by Paddle, our Merchant of Record.
2. Preview and Trial
New accounts can generate one personalized preview without a card. Starter and Pro offer a 7-day trial that requires a card and renews into the selected monthly or annual subscription unless cancelled before the trial ends. No refund is needed for an uncharged preview or trial.
3. Paid Subscriptions
Starter costs $9 monthly or $90 annually; Pro costs $19 monthly or $190 annually. Paddle processes monthly and annual subscriptions, which renew at the selected interval unless cancelled before renewal. Existing subscriptions retain their agreed billing terms. The refund rights below apply to both monthly and annual purchases.
4. Refund Eligibility
You may request a full refund within 14 days of your subscription purchase or plan upgrade without giving any reason. After the 14-day period, no refunds will be issued for the current billing cycle.
5. Cancellation
You can cancel your subscription at any time from the Billing page in your dashboard. Cancellation takes effect at the end of your current billing period - you will continue to have access to paid features until then.
6. How to Request a Refund
To request a refund within the 14-day eligibility window, email us at hello@twigest.com with: • Your registered email address. • Date of purchase. We will process refunds without undue delay, and not later than 14 days after the day on which we are informed about your decision. Refunds are issued to the original payment method.
7. Plan Changes
Review any available plan change and its price and effective date in Billing before confirming it. Contact hello@twigest.com if the change you need is unavailable. The 14-day refund eligibility for a subscription purchase or plan upgrade described above remains unchanged.
8. Merchant of Record
All payments are processed by Paddle (Paddle.com Market Ltd / Paddle.com Inc), who acts as the Merchant of Record for all transactions. Paddle's consumer terms apply to all purchases. For payment-related inquiries, you may also contact Paddle directly.
9. Contact
For refund requests or billing questions, contact us at hello@twigest.com. We aim to respond within 24 hours on business days.